We’re Here to Help You Create!

Have questions about your order, need help with your kit, or just want to share your finished masterpiece? We’d love to hear from you.

At LovinAnime, we’re committed to supporting your creative journey. For the fastest and most direct assistance, please reach out to us via email.

Get in Touch

Email Support:​ support@lovinanime.com

Our friendly customer care team is ready to assist you with:

  • Order status and shipping inquiries
  • Product information and recommendations
  • Troubleshooting and painting tips
  • Returns, refunds, or exchange requests
  • Feedback and suggestions
  • Sharing your completed artwork (we love seeing them!)

What to Include in Your Email

To help us resolve your request quickly, please include the following in your message:

  • Your Order Number​ (if your question is about a purchase)
  • The Email Address​ used to place the order
  • A clear Subject Line​ (e.g., “Question about Shipping” or “Order #12345”)

When to Expect a Reply

We strive to respond to all inquiries within 24 hours​ during our regular business hours (Monday to Friday, 9 AM – 5 PM EST).

For urgent matters regarding a current order, please include [URGENT]​ in your email subject line.

Before You Email

You might find an instant answer in our Help Corner:

Thank you for being a part of the LovinAnime community. We’re passionate about anime and art, and we’re here to ensure you have a fantastic experience.

Happy Painting!

The LovinAnime Team

Email:​ support@lovinanime.com