Contact Us

Headquarters

17 Caspian CCT
Point Cook
KOWLOON
3030
Hong Kong

EMAIL US

[email protected]

Get In Touch

We value our customers greatly, and are always here to help. If you have any questions, queries or comments feel free to drop us a line and we will get back to you as soon as we can.

Frequently Asked Question!

Shipping and Delivery

How much does shipping cost?

LovinAnime gives you free international shipping on orders with over any 2 paintings kits. For orders with only 1 painting kit, we charge $4.95 USD per order.

Do I get tracked shipping?

Yes. When your order has been dispatched, we’ll send you an email with the tracking number and a link to the website where you can track it.

How long does delivery take?

We ship worldwide using premium shipping, which reaches most customers within 10 to 15 business days. You get a tracking number and free insurance with every order. But due to the COVID restrictions, the expedited shipping time may be slightly delayed.

What if I’m out when my order arrives?

If you’re out when your package is delivered, your mail person will find a safe place to leave your parcel or will take it to the nearest Post Office. They will leave a card explaining how you can collect your parcel. 

Orders will be held at your nearest Post Office for 10 working days before being returned to us.

Don’t forget to take the delivery notification (collection card, SMS, email) and some photo ID registered to your delivery address when you collect your order in person.

Where’s my order?

If your parcel is more than 7 working days overdue, please email us at [email protected]

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