Refund and Returns Policy

At LovinAnime, we want you to be completely satisfied with your purchase. Our goal is to ensure every kit meets your expectations and provides the perfect creative experience. If you are not satisfied, we are here to help.

Our policy lasts 30 days.​ If 30 days have gone by since you received your item, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Digital downloads, consumable goods like opened paint pots, and personal items cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

1. How to Initiate a Return

  1. Contact Our Support:​ Before returning any item, please contact our customer service team at support@lovinanime.com​ to initiate the return process. Include your order number and the reason for the return.
  2. Receive an RMA:​ Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and the return shipping address.
  3. Ship the Item:​ Please ship your item to the provided address using a trackable and insured shipping service. You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.
  4. Inspection & Refund:​ Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

2. Refunds (if applicable)

We will notify you via email once your returned item has been received and inspected. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 10 business days. Please note that depending on your bank or credit card company, it may take an additional 5-10 business days for the refund to post to your account.

3. Late or Missing Refunds

If you haven’t received a refund after 15 business days, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund, please contact us at support@lovinanime.com.

4. Sale Items

Only regular-priced items may be refunded. Sale items or items purchased with a promotional discount cannot be refunded, though they may be eligible for store credit or exchange, subject to manager approval.

5. Exchanges (if applicable)

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, email us at support@lovinanime.com​ and send your item to the address we provide.

6. Non-Returnable Items

Certain items cannot be returned:

  • Opened paint pots or used consumables.
  • Digital downloads or downloadable software.
  • Personalized or custom-made kits.
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.

7. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified of your return.

8. Shipping Returns

To return your product, you should mail your product to the address we provide after issuing your RMA.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $50, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

9. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days​ of receiving your order. We will arrange for a replacement or a full refund (including original shipping charges) and will provide you with a prepaid return label for the incorrect or damaged item. Please provide photos of the damaged item or packaging.

10. Need Help?

For questions related to our Returns and Refunds Policy, or to initiate a return, please contact us at:

LovinAnime Customer Support

Email: support@lovinanime.com

We aim to respond to all inquiries within 24-48 hours​ on business days.

Policy Updates:​ We reserve the right to modify this Return & Refund Policy at any time. Any changes will be effective immediately upon posting on this page. It is your responsibility to review this policy periodically for updates.